This policy applies to eligible products sold by the Uniqcli entity identified on your order confirmation or invoice ("Seller") through a Site that links to this policy. It explains the standard policy; product-page, quote, manufacturer, contract, or non-waivable legal terms may create a different rule. Any different rule will be disclosed before purchase or in the accepted order.
At a glance
| Topic | Standard policy |
|---|---|
| Return request window | Most eligible physical products: within 30 calendar days after delivery |
| Return authorization | Required before shipment; email [email protected] |
| Time to send approved return | Product must be received within 15 calendar days after RMA issuance |
| Return method | Insured shipment to the address supplied with the RMA; no walk-in returns |
| Factory-sealed buyer-remorse return fee | No restocking fee, unless a product-specific manufacturer fee was disclosed before purchase |
| Opened, non-defective buyer-remorse return fee | 15% of the product price if Seller approves the return |
| Wrong item or verified defect | No restocking fee; Seller provides or reimburses reasonable return shipping as instructed |
| Refund processing | Within 10 business days after the return is received, inspected, and approved |
| Original shipping | Non-refundable for buyer-remorse returns; refunded for Seller error where required |
1. Return eligibility and window
Most new, standard-stock physical products may be returned if you request an RMA within 30 calendar days after delivery. The product must meet the condition requirements below. A shorter manufacturer window or other restriction applies only if disclosed on the product page, quote, order confirmation, or invoice before purchase.
The return window is measured from carrier-confirmed delivery. For split shipments, it is measured separately for each delivered item. If applicable law grants a longer non-waivable right, that law controls.
2. Requesting an RMA
Do not send a product back before receiving written authorization. Email [email protected] and include:
- customer and organization name;
- order and invoice number;
- manufacturer part number or SKU;
- quantity and serial number, service tag, or asset identifier, if applicable;
- reason for return;
- delivery date;
- package condition (factory sealed, opened, damaged, or defective);
- photographs for shipping damage, wrong items, or visible defects; and
- manufacturer technical-support case number if requested.
If approved, Seller will issue an RMA number, return address, shipping instructions, and any fee disclosure. The returned product must be received at that address within 15 calendar days after RMA issuance. An expired RMA must be reauthorized. Packages sent without a valid RMA, to the wrong address, collect-on-delivery, or after expiration may be refused or returned at the sender's expense.
Place the RMA number on the outer shipping label, not on the manufacturer's carton.
3. Product condition
Unless the return is for a verified defect, shipping damage, or Seller error, returned product must be resalable and include:
- original manufacturer packaging and internal packing materials;
- all components, accessories, cables, power supplies, manuals, media, and blank warranty cards;
- intact serial-number, UPC, license, authenticity, and manufacturer labels; and
- no writing, tape, shipping label, damage, alteration, missing part, password, account lock, activation lock, or customer data.
Customer must securely remove its accounts and data and restore the device as instructed before return. Seller is not responsible for data left on returned equipment. A return that is incomplete, materially damaged, locked, altered, or inconsistent with the approved condition may be rejected, returned at customer's expense, or credited at a reduced amount with customer's agreement.
4. Return shipping and risk
For buyer's remorse, incompatibility, ordering error, or no-longer-needed product, customer pays return shipping and bears risk until the approved return location receives it. Use a trackable, adequately insured method and retain the receipt.
For a verified Seller shipping error, wrong item, or eligible dead-on-arrival product, Seller will provide a label or reimburse reasonable standard return shipping if customer follows the supplied instructions. Seller is not responsible for unauthorized premium freight or a return sent using a different method or address.
5. Restocking fees
No restocking fee applies to an eligible factory-sealed return, a verified defect, or a Seller error, unless a product-specific manufacturer fee was clearly disclosed before purchase and is lawful.
An opened, non-defective product accepted for buyer-remorse return is subject to a 15% restocking fee calculated on the product price before tax and shipping. Products that cannot be returned under Section 6 are not converted into returnable products by payment of a fee.
6. Non-returnable products
Unless Seller and the manufacturer authorize an exception in writing, the following are final sale after order acceptance or activation:
- downloaded, electronically delivered, opened, registered, activated, or redeemed software and license keys;
- subscriptions, cloud services, support, warranties, maintenance, and service contracts;
- custom, build-to-order, configure-to-order, imaged, engraved, kitted, staged, integrated, modified, or specially sourced products;
- products identified as non-cancelable/non-returnable or special order before purchase;
- opened consumables, toner, ink, media, batteries, sanitation-sensitive goods, and products with limited shelf life;
- products missing serial numbers or authenticity labels;
- clearance, liquidation, used, refurbished, open-box, or as-is products when identified as final sale;
- products restricted by export, hazmat, data-security, hygiene, or manufacturer rules; and
- labor, installation, configuration, expedited shipping, and completed services.
If a non-returnable product is defective, the applicable manufacturer warranty or service remedy remains available.
7. Defective and dead-on-arrival products
Report a product that is dead on arrival or fails out of the box as soon as possible and no later than 15 calendar days after delivery. Keep all packaging and do not discard, repair, or modify the product. Seller may require reasonable troubleshooting and a manufacturer case number.
The remedy may be advance replacement, standard replacement, repair, manufacturer warranty service, or refund, depending on availability and manufacturer policy. If testing finds no defect, the product may be returned to customer at customer's expense or, if Seller approves a buyer-remorse return, credited less the 15% opened-product fee.
Incompatibility, configuration, performance expectation, or failure caused by misuse, installation, power, environment, third-party components, unauthorized modification, or customer software is not a product defect.
8. Shipping damage, shortages, wrong items, and lost shipments
Inspect the outer carton before accepting delivery. Note visible damage or shortage on the carrier's delivery record. Preserve the product, pallet, carton, labels, and packing exactly as received and take clear photographs.
Report visible or concealed freight damage, shortage, overage, or incorrect product to [email protected] within five business days after delivery. Delayed reporting may prevent a carrier or distributor claim. Do not move a freight-damaged item from the delivery location or dispose of packaging until instructed.
If tracking shows delivery but the shipment was not received, or if no delivery occurs by the estimated date, notify Seller promptly and no later than 10 calendar days after the expected delivery date so a carrier trace can be opened.
9. Refunds, exchanges, and credits
After receipt and inspection, Seller will notify customer whether the return is approved and the amount of any fee or deduction. Approved refunds are initiated within 10 business days to the original payment method. A financial institution may require additional time to post the credit.
Government Purchase Card and P-Card refunds are credited to the card used for the purchase unless applicable rules require another method. Approved account customers may receive an invoice credit. Refunds do not include original shipping, expedited freight, installation, or completed services for buyer-remorse returns. Seller will correct tax charged in connection with the refunded product as required by law.
Replacement orders are subject to availability. Seller may ship a replacement after receiving the return, or earlier if the customer provides an approved payment authorization or the manufacturer offers advance replacement.
10. Manufacturer warranty after the return window
After the return window, the applicable manufacturer warranty, support, or repair program is the primary remedy. Seller will reasonably assist with proof of purchase, entitlement, and routing, but the manufacturer controls eligibility, parts, repair, replacement, data handling, and turnaround.
11. Government, contract, and marketplace orders
A signed government contract, contract vehicle, or mandatory law controls where it expressly conflicts with this policy. Otherwise, this policy applies. For a product listed in Google Merchant Center or another marketplace, the return policy displayed on the product page, marketplace listing, and merchant account must match this page. Product groups with different return rules must use a separate return-policy label or must not be advertised as covered by the default policy.
12. Contact
Returns and RMA requests: [email protected] Legal questions: [email protected]