Support Services
Dell ProSupport and ProSupport Plus
As an authorized Dell Technologies partner, Uniqcli delivers Dell ProSupport and ProSupport Plus for Infrastructure to keep your business-critical systems running, pairing 24x7 access to highly trained experts with proactive, AIOps-driven monitoring. Our team helps government and enterprise customers right-size enterprise-class support to the criticality of their environment, from single systems to data centers with thousands of assets.
Hardware we deploy & support
How we engage
- 1
Match the tier
We map your uptime requirements and risk tolerance to the right tier, from Foundational and ProSupport up to ProSupport Plus or Pro Premier Care.
- 2
Onboard and baseline
We register assets, set up the support portal, and establish firmware, configuration, and security baselines for your environment.
- 3
Operate and respond
24x7 TAC, automatic case creation, and product-specific experts handle incidents, with advanced hardware replacement to cut downtime.
- 4
Review and optimize
Premium tiers add proactive baseline reviews, quarterly operational reviews, and reporting so the estate stays current and predictable.
What you can expect
Frequently asked
What is the difference between ProSupport and ProSupport Plus?
ProSupport is a per-product support experience: direct access to a specialist for the product you need help with, automatic case creation, and self-help tools. ProSupport Plus is Dell's most comprehensive tier and covers your whole IT environment, adding an assigned delivery team, a Service Experience Manager as your single point of contact, and proactive lifecycle planning.
How does Dell networking support differ?
Dell Networking support is tiered as Foundational Care, Pro Care, and Pro Premier Care. Foundational Care provides 24x7 TAC, software support, and advanced hardware replacement. Pro Care and Pro Premier Care build on that with rapid escalation, a designated customer success manager, and, at the top tier, proactive baselining and quarterly reviews.
Can we choose how fast hardware is replaced?
Yes. Advanced hardware replacement is configurable from next-business-day up to 4-hour response, depending on how critical the device is and your downtime tolerance, so you only pay for the speed you actually need.
Build your Dell bill of materials.
Send us the requirement, the project, or an existing quote to beat. We come back with a validated, TAA-compliant Dell configuration and a real price, often below list.
[email protected] · Chicago, IL